Return Policy


Faulty Returns:

VIZiD is dedicated to providing quality products to every customer. If the products purchased from our Online Store are faulty on arrival, customer is allowed to exchange the products upon inspection by our team.

General Exchange Policy:

If you changed your mind, we will exchange those item(s) which were purchased on the online store, subject to the following conditions;

  • Only item(s) purchased from our VIZiD Online Store can be exchanged.
  • Exchange request must be submitted within 7 working days upon receipt of item(s).
  • We only accept one time exchange for items that have not been installed and must be in its original packaging with all tags attached
  • All exchanges are depending on the stock availability after an exchange request is submitted.
  • Kindly note that all returned products will be inspected for their conditions and quality upon receipt. VIZiD reserves the right to reject exchange or return requests if the item(s) are not in compliance with the requirements in the preceding paragraph.

For refund or exchange, Please contact us on Our operation hours Monday to Saturday 11 am – 6 pm, excluding Public Holiday.

Once the returns policy has been met, we will offer exchange within 30 days.